Manage all your customer care and support for any marketplace in one central location.
Easily manage all your customer interactions in one place. Global Reply consolidates all customer communication in a single location
Quickly find the chats you need, when you need them.
Push communication from Mamenta directly to channels in a click
Manage, sort, archive, and share customer communication with your team.
96% of consumers say customer service will keep them loyal to a brand. Bad communication? - 39% of customers will avoid a company for two years.
Answer emails in a shared workspace so your team always knows who they should support next and have the context you need to provide exceptional service.
Give your agents the tools they need to have meaningful connections with customers.
Route chats from multiple platforms to the right agent, respond from a central help-desk, and provide the support your customers need.
Help your support team become even more effecient at solving customer issues using auto-generated performance statistics:
Agent performance and success metrics
Average resolution time
Average response time
Support request timeline maps
Deliver a consistent customer experience around the globe. Track success. Tie support to revenue. All in one place.