Manage all your customer care and support for any marketplace in one central location.
96% of consumers say customer service will keep them loyal to a brand. Bad communication? - 39% of customers will avoid a company for two years.
Answer emails in a shared workspace so your team always knows who they should support next and have the context you need to provide exceptional service.
Give your agents the tools they need to have meaningful connections with customers.
Route chats from multiple platforms to the right agent, respond from a central help-desk, and provide the support your customers need.
Help your support team become even more effecient at solving customer issues using auto-generated performance statistics:
Agent performance and success metrics
Average resolution time
Average response time
Support request timeline maps